Responsible Gaming
Responsible Gaming Policy
Scroll down the page or choose a title below:
Protection of Minors
Preventing and Managing Compulsive Gambling
Is my Gambling Problematic?
How Can I Restrict my Account?
How Can I Get Further Help?
What is BetBlocker?
Marketing
Protection of Minors
It is strictly against our rules for anyone under the age of 18 to engage in gambling activity or to open an account or play on our website. It is an offense for minors to participate in gambling activity.
The Website is not designed to attract children or adolescents. We are continually active in our efforts to track down and discourage minors from attempting to play on our website. We realise that the internet is a readily available resource for many, and as such, we encourage parents to take measures to contribute to the protection of their children from underage gambling, for example:
Do not leave children unattended near a computer or smart device when they could easily access casino or sports betting websites/applications.
Set up passwords for all gambling programs.
Do not let minors partake in any gambling activity.
Keep personal details such as username, password and deposit method details confidential.
Inform your children of the illegality of underage gambling and the potential harm of engaging in it.
Limit the amount of time your children are able to access the internet.
Pay extra attention to the content that minors are accessing via mobile devices.
Utilizing software filtering and blocking tools available, such as:
Net Nanny: a multi-device parental control software for filtering content
netnanny
Gamlock
Preventing and Managing Compulsive Gambling
We recognise the fact that while gambling is a form of entertainment for the majority of people participating in it, a small percentage may develop a problem. We take this issue very seriously, and have implemented a number measures in order to help prevent and manage compulsive gambling (also see "How can I Restrict My Account"):
1. Our support team training requires employees to learn how to recognise problem and underage gambling, and to act accordingly once identified.
2. We implement a self-exclusion program which allows players to easily restrict or block their access to our site.
3. We implement a feature which allows players to set up a maximum deposit amount.
4. Upon request or self exclusion we will stop a player from receiving promotional marketing materials from our Website.
5. We provide players with easy access to their deposit history at any time through the ‘My Account’ section.
6. We provide players with easy access to their Bet Summary and Casino Games history any time through the ‘My Account’ section. For full 12 months history Contact Support
We urge users of our site to remember the following:
Gambling is strictly a form of entertainment, and should in no way be used as a method to make money or pay off debts.
Gambling results are determined by chance and therefore there is no possible way to ensure winnings.
The decision to gamble should always come from your own free will and the desired outcome should always be to have fun.
Users should always make sure they know the rules of the games before playing.
Users should always be aware of the amount of time and money spent gambling.
Chasing losses is not an effective strategy and could lead to further disappointments.
Gambling activity should not be undertaken under the influence of alcohol or any other substance.
Is My Gambling Problematic?
If you unsure if your, a friend’s or family member’s gambling is problematic, consider the following questions:
Do you avoid your daily responsibilities (work, college etc.) in order to gamble?
Do you use gambling as a way to avoid dealing with issues in your everyday life?
Do you feel lost and in despair when you run out of money to gamble with?
Do you often find yourself trying to win back losses?
Have you lied or stolen for the sole purpose of getting money to gamble or pay back debts accrued from gambling?
Have you ever tried to cover up how much money or time you spend on gambling?
Do you gamble until your gambling funds have run out, then resort to spending money which was not originally intended for gambling?
Has your gambling caused you to get into debt?
Have you experienced criticism from others over your gambling activity?
Are you reluctant to use your ‘gambling money’ for anything other than gambling?
Has interest in family, friends and hobbies dwindled due to your gambling?
Do you find yourself putting gambling before family and friends?
Do you feel the urge to gamble more after arguments, frustrations or disappointments occur?
Does your gambling make you feel depressed or suicidal?
The more questions that you answered ‘yes’ to, either concerning you or a friend/family member, the more likely it is that you or they have a gambling problem that requires attention.
For a list of organisations that can provide you with support and assistance, see "How Can I Get Further Help".
How Can I Restrict My Account?
To ensure you enjoy your online experience with us and stay in control of your gaming, we provide you with a range of options to assist you to gamble responsibly, as follows:
Deposit Limits
Cool Off Period
Self-Exclusion
Reality Check
We believe that having fun whilst playing on our website is of the utmost importance, and we are happy to help you ensure that your experience is always a positive one. If you identify that you have difficulty controlling your gambling, please make use of one or more of our following features:
1. Personal Limits
Decide how much you are willing to spend on a daily, weekly or monthly basis and set a limit to help you stay within that amount.. You can set your deposit limits in the My Account section.
Deposit Limit options:
Daily deposit limit: applies each day from 12:00 AM to 11:59 PM.
Weekly deposit limit: applies from 12:00 AM on Monday to 11:59 PM on Sunday.
Monthly deposit limit: begins at 12:00 AM on the first of the month and ends on the last day of the month at 11:59 PM
Please note that the deposit limit time periods are based on GMT.
Play Limits:
The daily play limit: applies each day from 12:00 AM to 11:59 PM.
The weekly play limit: applies from 12:00 AM on Monday to 11:59 PM on Sunday.
The monthly play limit: begins at 12:00 AM on the first of the month and ends on the last day of the month at 11:59 PM
Please note that the play limit time periods are based on GMT.
Please note that the deposit limit time periods are based on GMT.
You may also choose to set a limit on the amount you may wager or on the losses you may incur within a day, by simply contacting one of our trained operators via chat.
You may change the limit you set at any time. Please note that if you decide to increase your personal limits, the new limit will be applied 24 hours following your request. If you decide to decrease your personal limits, the change will take effect immediately.
2. Cool Off
If you wish to take a short break from gambling, you may request one of the following cool off periods by clicking
If you wish to cool off here (you will be prompted to log in if you aren’t already):
24 hour “cool off”
48 hour "cool off"
1 week “cool off”
1 month “cool off”
6 weeks “cool off”
3 month “cool off”
Once a cool-off period is activated, your account will be immediately suspended and you will be unable to access it until the selected time period expires.
Please note: During the 'cool-off' period, your account will be strictly restricted from accessing the specific brand you requested.
3. Self-Exclusion
If you are concerned about your gambling behavior and wish to restrict your access to our services, you may request a self-exclusion period. Upon your request, we will take all necessary steps to close your account(s) and restrict your access accordingly.
To request self-exclusion, please contact one of our trained support agents via live chat. You can choose from one of the following self-exclusion durations:
6 months
1 year
Permanent
We’re here to support you in making responsible choices.
Please note that if you decide to decrease or remove your self-exclusion period, it will be applied 7 days after your request. If you decide to increase the self-exclusion period, the change will take effect immediately.
You can enter into self-exclusion here or by contacting one of our trained operators via chat or phone or by clicking on Contact Us (if you are not logged-in you will need to log-in in order to self-exclude).
We recommend that any cashable balance is requested as withdrawal before you set any self-exclusion period, or you can reach out through Contact Us, and one of our trained operators will assist you.
Once you have self-excluded you may extend your self-exclusion for one or more further periods of at least 6 months.
What Happens During Self-Exclusion
- All your accounts detected under your identity will be suspended during the self-exclusion period.
- You will not be permitted to open any new accounts with us or any other brands operated by us. Any such accounts will be closed upon detection.
- If you attempt to bypass your self-exclusion, we will take necessary action, including closing any new accounts and may not be liable to return any funds wagered or won through those accounts, subject to our legal obligations.
Reactivation After Self-Exclusion
- At the end of your self-exclusion period, you may request to reactivate your account(s) by contacting our Customer Support team via phone. Reactivation will occur no sooner than 24 hours after your request.
Promotional Materials
- During your self-exclusion period, you will not receive any marketing or promotional materials from us.
- If you wish to opt out of receiving our promotional content without self-excluding, you may do so by clicking here , here to unsubscribe.
Additional Advice
We also encourage you to consider self-excluding from any other online gaming platforms where you hold accounts.
4. Reality Check
Remind yourself how long you have been playing on our site for after a specified period of time. When you activate the reality check function, after the specified time period a system message will appear informing you of the amount of time you have been playing for and the amount you have won and bet during this time. You will have the option to continue playing or to stop.
If you have been logged into the website for a period of 1 hour the reality check system message will appear.
The reality check function will not be automatically applied to all of your accounts with us and should be set by you on each account and each device.
5. Session Time Limits
We give you the option to set a limit on the duration of your game play for each session. If you would like to set your session limit, please contact one of our trained operators via chat.
How Can I Get Further Help?
There are many organizations that can provide support and assistance to individuals who develop a problem with gambling. If at any time you recognize that you cannot control your gaming behavior, and cannot enjoy our website in a safe and responsible manner, we strongly recommend that you immediately contact one of the following professional organizations for professional guidance:
Gambling Therapy Helpline
Gamblers Anonymous
Helping Hand/IGC
You can also use the following software which will stop your computer from accessing online gambling websites: Cyber Patrol Cyber Patrol
We encourage you to PLAY RESPONSIBLY. As always our support team will be glad to answer any further questions, just click on: Contact Us
6. BetBlocker
BetBlocker is a free software you can install on your device(s) to help you manage your gaming responsibly.
BetBlocker offers various blocking options:
- Crisis Response : A continuous block typically activated after a significant loss.
- Harm Minimisation : Allows users to schedule blocking periods in advance.
- Parental Controls : A password-protected block that parents can activate while their children use the device and deactivate later.
Marketing
The Group will use your Personal Information, such as your name, home address, email address, telephone number etc., ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning the Services as well as products, services, websites and applications which relate to: (i) other companies within the Group; (ii) White Label Brands; or (iii) Group's business partners and affiliates (collectively: “Marketing Affiliates", which we believe may interest you.
We may also share and disclose Personal Information with our Marketing Affiliates for the purpose of providing you different marketing offers, which we, or our Marketing Affiliates, believe are relevant for you, where we have a legitimate interest to do so or where we obtained your consent. Our Marketing Affiliates may use this Personal Information for different marketing techniques, such as direct email, post, SMS and telephone marketing purposes.
You may at any time decline receiving further marketing offers from us or from our business partners and marketing affiliates by contacting us at to Contact Us . Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you service-related updates and notifications.
We will occasionally send you push notifications concerning the Services and products, services, websites and applications which relate to us, as well as to keep you informed of the latest improvements, features and other developments related to the Service. You may opt-out of receiving these types of communications by turning off push notifications at the device level at any time.